Refund policy

At Amazotopia, all sales are final. We do not accept returns, refunds, or exchanges for buyer's remorse, incorrect size/item selection, or changes of mind.

Damages and Issues:
Please inspect your order upon reception. We only accept return or exchange requests if your item arrives damaged, defective, or if you received the wrong item. 

To report a damaged or incorrect item:
1. You must contact us within 24 hours of delivery at +96178971165 or amazotopia.lb@gmail.com.
2. Provide your order number along with clear photos or video proof of the damage or incorrect item received.

If your return request is approved due to damage or an error on our part, we will arrange for the item to be returned or exchanged through the delivering courier at no extra cost to you. Items sent back to us without prior approval will not be accepted.

You can always contact us for any return question at +96178971165 or amazotopia.lb@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.
If more than 15 business days have passed since we’ve approved your return, please contact us at +96178971165 or amazotopia.lb@gmail.com.